Testimonials
Kimberly delivered our proprietary new-client relationship training, and provided its follow-up in-pharmacy skills coaching, to Medicine Shoppe Canada pharmacist-owners and their staff across Eastern Canada.
What we valued most about Kimberly’s work was her:
- Knowledge and skill in relationship building
- Experience in the healthcare industry
- Business acumen
- Understanding of the sensitivities of business promotion in the health and wellness sectors
- Ability to customize an approach for each individual
As a result of the training and coaching provided by Kimberly, our pharmacists and their staff are seeing:
- Enhanced comfort with client interactions
- Improved customer relationships
- Strengthened confidence in discussing their business offering
- Increased conversion rates of first-time visitors into repeat-business clients
Murray Whitby, Vice President, Operations, Medicine Shoppe Canada Inc.
“I would definitely rate coaching with Kimberly a 10/10! With each coaching session I felt as if an entire new chapter of my business had begun. Kimberly helped me to formulate new ideas, solutions and reasons for my previous roadblocks. She helped me to understand my own strengths and weaknesses so that I am better equipped to use my knowledge of myself to improve my business.
Kimberly effectively asked questions and had me perform tasks that allowed me to find my own solutions. With each accomplishment and breakthrough moment I felt that there wasn’t possibly any more in which I could learn from Kimberly, and then she would ask another question and the self-learning continued!
As a direct result of working with Kimberly, I am now more proficient at using my strengths and weaknesses to my benefit, instead of my detriment!”
Lisa Moyer Squire, BA, RMT, Stayner Massage Therapy & Associates
“Coaching with Kimberly Martin was effective for me as it was based on my needs and goals personally and professionally. The one-on-one format allowed me the opportunity to discuss all my issues in complete confidence and I was able to identify some areas that I might not have addressed in group formats.
In addition, her knowledge of the health care field, especially therapy skills sets and marketplace, gave more relevance to her input, and this allowed me to be more specific especially in discussing specific examples or scenarios.
As a direct result of my coaching work with Kimberly, I am now able to be more proficient at creating an effective marketing strategy and action plan that highlights how my personal skills set can best help my clients.”
Efan Gonsalves, Registered Physiotherapist, Certified Athletic Therapist, Markham, Ontario
“The most effective thing about coaching with Kimberly was her ability to dig deep and discover what my preconceived attitudes are, and why I presuppose an outcome. She is proficient in using open ended questions, enabling me to discuss my own shortcomings. She is focused on the conversation, has great listening skills, and has the gift of directing a conversation to resolution.
As a direct result of my coaching work with Kimberly Martin, I am, now able to make cold calls by being better prepared and letting go of my own presumptions.”M. Bruchmann, CFP/PFP Financial Planner, RBC Investments
“When I began working with Kimberly, I didn’t know what to expect when I started my coaching experience. I was amazed at how quickly Kimberly made a connection with me, especially over the phone. Kimberly guided me through the process of deciding what I wanted to change, figuring out how to change, and using tools and techniques to get me there. I always felt very optimistic and positive after our coaching sessions.”
“As a direct result of my coaching work with Kimberly I am now more proficient at…
- Soliciting and providing meaningful feedback on my performance and the performance of others.
- Being aware of how my behaviours and actions may impact others.
- Developing an awareness of the underlying beliefs that drive my behaviours.
I would rate working with Kimberly a 10/10. Kimberly ensured her approach met my needs and adjusted as required as we moved through the journey.”
Michelle George, P.Eng, Manager, Engineering Planning and Support, Union Gas Ltd.
“I thought the coaching that I received was excellent! I didn’t feel that I was being told what I should do but rather listened to me reconfirming that I am on the correct path. I would rate it 10.
As a direct result of my coaching work with Kimberly Martin, I am now more proficient at stepping back and planning how to respond, rather than responding first and then thinking about the course of action. Kimberly also reassured me that I am on the right track and have the ability to become an outstanding supervisor.”
E. Kabush, Manager Corporate Services, BCAA
“As a direct result of my coaching work with Kimberly Martin, I am, now able to:
- Reflect on my current career path by utilizing the skills I have learned
- Re-evaluate my skills and attributes
- Define my goals and establish what I hope to accomplish next in my professional life
- Reaffirm my coaching style
Thanks Kimberly!”
L. Silcocks, Assistant Sales Manager, BCAA
